The effectiveness of productivity platforms worldwide hinges on the strength of their end-users. Even with groundbreaking promises from AI, successful implementation still requires robust change management and thorough training. Organizations that realize a return on investment don’t merely invest in the technology; they also prioritize its implementation and adoption. This journey begins before the go-live phase and continues indefinitely. Drawing upon over 20 years of experience in education, change management, training, and adoption, I will guide us toward the path of productivity with the three essential building blocks of ROI.

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